Frequently Asked Questions

Online Transactions
Online Fundraising

Online Transactions

  1. Is my information secure?
    Easter Seals has made every effort to protect your personal information. We use industry-standard SSL encryption techniques to make sure your credit card information, passwords and personal information travel securely over the Internet. There is also an encryption engine on our database server so your data is securely stored.
  2. How is my credit card information handled?
    Credit card information is not stored in our database. During the donation process, we send your credit card information to an online processing terminal using a secure connection. The information passed back is an approval or denial for the credit card donation.


  1. Which registration option should I choose to participate in a Walk With Me event?
    This depends on how you would like to participate. If you are interested in starting a team, choose the "Form a New Team" option. However, if you would prefer to walk by yourself as an individual, select that link instead. For those looking to join an existing team, you will need the name of the team you would like to be a part of. The registration form will ask for this team name to ensure you are added to the right group.
  2. What if I don't want to provide my credit card information to pay the registration fee?
    As detailed above, Easter Seals takes online privacy very seriously and uses the highest security standards for online processing of credit card information. However, if you are uncomfortable using your credit card to pay the registration fee required for some Walk With Me events, a link exists to a downloadable registration form (Adobe Acrobat Reader required) that you can mail in to the event manager listed on the local Walk With Me event homepage.


  1. How do I use my Username and Password?
    Every time you visit the Walk With Me Web site, be sure to Log In with your Username and Password using the link at the top left your screen. If you've visited the site before, your computer may have a "cookie" and will recognize you, logging you in automatically. Logging In provides you access to My Participant Center, your Personal Walk With Me Web Page, your team's information and online tools to encourage your friends and family to support you.
  2. What if I've forgotten my Username and Password?
    Remember that your Username and Password are case sensitive. Click here to find your Password. You will receive an email with your Username and Password. If you still have problems, please contact us for help.
  3. How do I change my Username and/or Password?
    First, Log In to the site using your current Username and Password. Once logged in you will see a link at the top of the page called "Update My Profile." Once in your profile, you will be able to change your contact information, email address, username and password. All changes will be made to your account immediately. There is no need to Log In again.
  4. How do I unsubscribe from email?
    Towards the bottom of each email message there is a link stating, "Click Here to Unsubscribe from this E-mail Message." Click this link and follow the instructions given to unsubscribe.

Online Fundraising

  1. What is a Personal Web Page?
    A Personal Web Page is an online promotional tool for your use when asking your friends and family to join your team or sponsor you by making a donation. Once you sign up for an event online, by default, you will have a personal page created for you. You have the option of personalizing this page by going to My Participant Center. You will be able to customize images and text.
  2. By default I have a personal page, do I have to change it?
    Once you sign up for an event online, by default, you will have a personal page created for you. A compelling personal page attracts and engages supporters. While you can spread the word using customized email solicitations, your personal campaign page can be your own creative expression of your commitment to the cause. Utilize the elements of text, photo and status indicators to their fullest advantage.
  3. How do I change my personal fundraising goal?
    Log In to the site using your Username and Password, then click on My Participant Center. On the bottom right side of the walk center home page is the location to modify your personal fundraising goal. Enter your new goal and submit the changes.
  4. How do I change my team name, team division or team goal?
    Only the team captain has the ability to change the team name or team division. The team captain will need to Log In to the site, then click on My Participant Center. Click the My Team Progress button on the top right. On the Team Progress Page, team captains can update the team name, division and goal.
  5. How can I see who has donated to me?
    Log In to the site using your Username and Password, then click on My Participant Center. Click the "my progress" tab; this will allow you to view your donor list and the amounts donated.
  6. How can I see who is on my team?
    Log In to the site using your Username and Password, then click on My Participant Center. Click the "team progress" tab; this will allow you to view your team roster and the amounts raised by each team member.
  7. What is the difference between making my Personal Web Page private or public?
    By default, a personal page is Public, meaning your name will appear in the participant search list, and anyone accessing the site will be able to support you. Setting your personal page to Private via My Participant Center means your name will not appear in the participant search list, and only people you personally invite will be able to support you.
  8. What do I do with cash and checks that I receive from people sponsoring me in the Walk?
    Donors should make checks payable to Easter Seals. Write your name on all sponsor's checks so you are properly credited, and bring these donations to the event itself.  If you receive donations after the event, you can mail these contributions to the local affiliate that is organizing your Walk.


Our National Sponsors